Refund policy

Refund & Return Policy

At Dwellfinds, customer satisfaction is important to us. Please read our return and refund policy before placing an order.

1. Returns for Change of Mind
You may request a return within 30 days of receiving your order.
To be eligible, the item must be unused, in its original packaging, and include all accessories.
- The customer is responsible for the cost of return shipping.
- Original shipping costs are non-refundable.
- Please do not send anything back before we approve your request and send you the return instructions and address.
Once we receive and inspect the returned item, we will refund the item price to your original payment method.

2. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at dwellfinds0@gmail.com within [14] days of delivery.
Please include your order number and clear photos or a short video showing the issue.
We will review your request and offer a replacement or a full refund. If a return is needed, we will cover the return shipping cost. In some cases we may ask you to keep the item.

3. Missing or Lost Orders
If your order has not arrived within the estimated delivery time or appears to be lost, please contact us at dwellfinds0@gmail.com with your order number. We will investigate the shipment with the carrier and offer a replacement or a refund.

4. How to Request a Return
1. Email dwellfinds0@gmail.com with your order number and the reason for the return.
2. We will reply within [2] business days with instructions.
3. After approval, ship the item back following our instructions.

5. Refund Processing
Approved refunds are processed to the original payment method. Refunds are issued within [5-10] business days after we receive and inspect the returned item (or after we approve your request, for items that do not need to be returned). The time it takes to appear in your account depends on your payment provider or bank.

6. Your Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be waived. Where applicable law gives you a right to cancel an online purchase, return an item or receive a refund, we will honor those rights.

7. Contact Us
Email: dwellfinds0@gmail.com
Store: Dwellfinds

Thank you for shopping with Dwellfinds.